Shipping & Returns

 

Shipping Information

All orders from Verdun are processed within 2 business day (within 48 hours), and then shipped to you. All prices in Verdun online store are in Canadian Dollars (CAD). 

Shipping Within Canada

All Canadian orders receive complimentary standard shipping.

Standard — Complimentary shipping (approximately 4-6 business days)

Express — (approximately 3-4 business days)

  • Weight (kg)       Price (CAD)

    0.5                    $15

    1                        $20

    1.5                     $25

    2                       $20

    2.5                    $35

    3                       $35

    3.5                    $35

    4                       $40

shipping to the united states

U.S. orders have the following shipping options:

Standard — Complimentary shipping (approximately 4-6 business days)
Express — (approximately 3-4 business days)

  • Weight (kg)       Price (CAD)

    0.5                    $25

    1                        $30

    1.5                     $30

    2                       $35

    2.5                    $35

    3                       $40

    3.5                    $40

    4                       $40

International Shipping

EuRope

 International orders have the following shipping options:

Standard — Complimentary shipping (approximately 4- 12 weeks)
Express — (approximately 7 business days)

  • Weight (kg)       Price (CAD)

    0.5                    $50

    1                        $60

    1.5                     $65

    2                       $70

    2.5                    $80

    3                       $85

    3.5                    $95

    4                       $100

Asia

 International orders have the following shipping options:

Standard — Complimentary shipping (approximately 4- 12 weeks)
Express — (approximately 7 business days)

  • Weight (kg)       Price (CAD)

    0.5                    $60

    1                        $70

    1.5                     $75

    2                       $80

    2.5                    $90

    3                       $100

    3.5                    $110

    4                       $120

South America

 International orders have the following shipping options:

Standard — Complimentary shipping (approximately 4- 12 weeks)
Express — (approximately 7 business days)

  • Weight (kg)       Price (CAD)

    0.5                    $65

    1                        $70

    1.5                     $75

    2                       $85

    2.5                    $95

    3                       $105

    3.5                    $115

    4                       $125

The REst of the World

 International orders have the following shipping options:

Standard — Complimentary shipping (approximately 4- 12 weeks)
Express — (approximately 7 business days)

  • Weight (kg)       Price (CAD)

    0.5                    $65

    1                        $70

    1.5                     $75

    2                       $85

    2.5                    $95

    3                       $105

    3.5                    $115

    4                       $125

*Please make sure the delivery address is entered correctly (including full name of the receiver, street name and house number, postal code and any details that may apply). We are not responsible for errors originating from incorrect information.

 

 

Easy Returns & Exchanges

At Verdun we offer a 30 day return policy. If you’re not completely satisfied with your purchase, simply contact us using the processing form below within 30 days from the delivery date to arrange for an exchange or refund.

To return or exchange an item, please follow the instructions below:

  1. Fill out the returns and exchanges form at the bottom of this page.
  2. Send images of the product iinfo@liveverdun.com
  3. Send the items in the original packaging with the original invoice enclosed to the following address: 

    675 Cochrane Drive, Markham, ON, Canada L3R 0A3

Returns and exchanges are processed within 14 days upon receipt of the package. Please consider sending the return package with tracking information (registered package). We are not responsible for lost return packages without tracking information.

Refunds are issued to your original payment source. Shipping charges of return packages are the sole responsibility of the customer. Items not returned will not be refunded. All exchanges are subject to availability and will be shipped with our standard shipping option.

Failure to follow the instructions may cause delay of your refund or receiving of your exchanged item or refusal of the refund or exchange.

Please remember to send all returned items in new or unused condition with original packaging and materials included. “New or unused condition” means that there are no stains, marks, blemishes, signs of use or wear nor any other damage(s) to the item. We reserve the right to make deductions on the refund amount or refuse the refund or exchange if the item is not in the appropriate condition.

Please note that items on sale (items with a discount on their base price) are excluded from this policy and cannot be returned or exchanged. 

 

Exchanges

Faulty items will be exchanged for the same item or another item of equal value of your preference. Exchanges are always subject to availability. 

 

 

Full Name *
Full Name
Select One *
Please provide the quantity of the item(s) being returned.
Reasons *
If you selected "Other" please describe the problem so that we can better serve you.