Shipping & Returns

 

Shipping Information

All orders from Verdun are processed within 2 business day (within 48 hours), and then shipped to you. All prices in Verdun online store are in Canadian Dollars (CAD). 

Shipping Within Canada

All Canadian orders receive complimentary standard shipping.

Standard — Complimentary shipping (approximately 4-6 business days)

Express — (approximately 3-4 business days)

  • Weight (kg)       Price (CAD)

    0.5                    $15

    1                        $20

    1.5                     $25

    2                       $20

    2.5                    $35

    3                       $35

    3.5                    $35

    4                       $40

shipping to the united states

U.S. orders have the following shipping options:

Standard — Complimentary shipping (approximately 4-6 business days)
Express — (approximately 3-4 business days)

  • Weight (kg)       Price (CAD)

    0.5                    $25

    1                        $30

    1.5                     $30

    2                       $35

    2.5                    $35

    3                       $40

    3.5                    $40

    4                       $40

International Shipping

EuRope

 International orders have the following shipping options:

Standard — Complimentary shipping (approximately 4- 12 weeks)
Express — (approximately 7 business days)

  • Weight (kg)       Price (CAD)

    0.5                    $50

    1                        $60

    1.5                     $65

    2                       $70

    2.5                    $80

    3                       $85

    3.5                    $95

    4                       $100

Asia

 International orders have the following shipping options:

Standard — Complimentary shipping (approximately 4- 12 weeks)
Express — (approximately 7 business days)

  • Weight (kg)       Price (CAD)

    0.5                    $60

    1                        $70

    1.5                     $75

    2                       $80

    2.5                    $90

    3                       $100

    3.5                    $110

    4                       $120

South America

 International orders have the following shipping options:

Standard — Complimentary shipping (approximately 4- 12 weeks)
Express — (approximately 7 business days)

  • Weight (kg)       Price (CAD)

    0.5                    $65

    1                        $70

    1.5                     $75

    2                       $85

    2.5                    $95

    3                       $105

    3.5                    $115

    4                       $125

The REst of the World

 International orders have the following shipping options:

Standard — Complimentary shipping (approximately 4- 12 weeks)
Express — (approximately 7 business days)

  • Weight (kg)       Price (CAD)

    0.5                    $65

    1                        $70

    1.5                     $75

    2                       $85

    2.5                    $95

    3                       $105

    3.5                    $115

    4                       $125

*Please make sure the delivery address is entered correctly (including full name of the receiver, street name and house number, postal code and any details that may apply). We are not responsible for errors originating from incorrect information.

 

 

Easy Returns & Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@liveverdun.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@liveverdun.com and send your item to: verdun knits inc., 114 longwood rd south, Hamilton ON l8s1s6, Canada.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: verdun knits inc., 114 longwood rd south, Hamilton ON l8s1s6, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return or exchange an item, please follow the instructions below:

  1. Fill out the returns and exchanges form at the bottom of this page.
  2. Send images of the product iinfo@liveverdun.com
  3. Send the items in the original packaging with the original invoice enclosed to the following address: 

    675 Cochrane Drive, Markham, ON, Canada L3R 0A3

Returns and exchanges are processed within 14 days upon receipt of the package. Please consider sending the return package with tracking information (registered package). We are not responsible for lost return packages without tracking information.

Failure to follow the instructions may cause delay of your refund or receiving of your exchanged item or refusal of the refund or exchange.

Full Name *
Full Name
Select One *
Please provide the quantity of the item(s) being returned.
Reasons *
If you selected "Other" please describe the problem so that we can better serve you.